Privacy Policy for Re-Fresh

Last Updated: April 30, 2025

Introduction

This Privacy Policy describes how Re-Fresh Technologies, Inc. ("we", "our", or "us") collects, uses, and shares information when you use our Re-Fresh mobile application ("App"), a laundry wash and fold delivery service.

Information We Collect

Information You Provide

Account Information: Email address and phone number for account creation and verification purposes
Delivery Information: Physical addresses where we pick up and deliver your laundry
Payment Information: Limited payment details including the last 4 digits of your credit card, card type, cardholder name, and expiration date (full payment details are processed securely by Stripe)
Order Details: Information about your laundry service orders and preferences

Information Collected Automatically

Device Information: Device type, operating system, and unique device identifiers
Usage Data: How you interact with the App, including features used and time spent
FCM Tokens: Firebase Cloud Messaging tokens for sending push notifications to your device
Analytics Data: App performance and usage statistics collected via Firebase

How We Use Your Information

We use the information we collect to:

Create and maintain your account, verify your identity, and authenticate your device
Process and fulfill your laundry service orders
Process payments through our payment processor (Stripe)
Provide customer support and respond to your inquiries
Send notifications about order status, promotions, and service updates via push notifications and/or email
Improve the App's functionality, user experience, and performance
Analyze usage patterns to enhance our service offerings
Prevent fraud and ensure secure transactions

Third-Party Services

Our App integrates with third-party services that may collect information:

Firebase: For user authentication, database storage, and analytics
Firebase Cloud Messaging (FCM): For delivering push notifications
Stripe: For payment processing (Stripe collects and processes full payment information directly)
Google Maps API: For address lookup and location services

Google Maps API

Our App uses Google Maps API to provide address lookup and location services. When you use these features, your location data and address information may be transmitted to Google. This data is handled in accordance with Google's Privacy Policy. By using our location-based features, you consent to this data transfer.

Each of these services has their own privacy policy governing how they handle your data:

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, secure authentication processes, and regular security assessments.

While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. No method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights

Depending on your location, you may have rights to:

Access the personal information we have about you
Correct inaccurate information
Request deletion of your information
Object to certain processing of your information
Request restriction of processing
Data portability (receiving your data in a structured, machine-readable format)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Notifications and Communications

We send push notifications and emails to provide updates about your orders, service notifications, and promotional content. You can manage your notification preferences in the App settings or by contacting us directly.

Data Retention

We retain your personal information for as long as necessary to provide you with our services and for legitimate business purposes such as maintaining your account, resolving disputes, enforcing our agreements, and as required by law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: info@we-refresh.com
Re-Fresh Technologies, Inc.